What happens to a message after it arrives, how corrections move through the queue, and the few things we cannot help with.
Every message is read by a person
There is no autoresponder that closes your message with an article link, and no support tier that decides whether a human sees it. We read the inbox ourselves, which is deliberate. The person who can fix a page is the person reading the report about it.
That also means replies come in the order they can be dealt with rather than the order they arrive. A one line correction to a worked example may be handled within the hour. A longer question about how two numerology systems differ may wait until someone can answer it properly instead of guessing.
If you do not hear back within a few working days, it is worth sending the message again. Mail does go missing, and we would rather read something twice than lose a correction.
Corrections come before new writing
A wrong page does more damage than a missing page. When a report turns out to be right, the fix goes ahead of whatever was being written that day, and the page gets a new updated date so you can see it moved.
If the meaning of a page changed rather than a typo being cleaned up, we add a short note at the foot explaining what was corrected. Quietly rewriting a page and leaving the old date in place is the thing we most want to avoid, because it makes the site impossible to check.
Where a calculation rule is at fault rather than a single sentence, the fix goes into the shared engine that powers the calculators, and every article that uses that rule is re-checked. That is slower, and it is the only way the maths stays consistent across several hundred tools.
You can read the full process on the editorial team page, which sets out who checks what before a page goes live.
What we cannot do
We do not give personal readings by email. The tools on the site produce the same output we would, and a paragraph written by hand in an inbox would carry an authority the tradition does not support. If you want a written interpretation to keep, the report generator builds one from your own details.
We cannot help with decisions that need a professional. Nothing on this site is medical, psychological, legal or financial advice, and a message asking whether a number means you should leave a job or a relationship will get an honest answer that says so. The disclaimer sets that boundary out in full.
We do not recover data from another device. Saved reports and library entries never leave the browser they were made in, so if that browser was cleared, there is no copy on a server for us to restore. The backup file option in My Report exists for exactly this reason.
We also do not accept guest posts, paid links or sponsored mentions inside articles. If that is the enquiry, the answer is no, and saying so here saves everyone a message.
Reporting something urgent
If you find a security problem, a broken page that exposes something it should not, or content that looks like it was published by mistake, mark the subject line clearly and we will look at it before anything else in the inbox.
The same applies to anything in the community hub that should not be there. Posts are moderated, but moderation is not instant, and a direct report is the fastest route to getting something removed.
For answers from the AI Astrologer that read as harmful or plainly wrong, use the report button on the answer itself. That sends the exact exchange, which is far more useful to us than a description of it.